What We Offer

Our expertise in leading change efforts accelerates the process
of creating a positive experience.

 

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ORGANIZATIONAL CHANGE

When we first start working with people in organizations, they usually want
to talk about what has happened in the past. People come to us because
of failures that cost them considerable time and money, plus created bad
morale.

This time, they want things to be different-- successful transformations
with everyone moving in the same direction, spending their time and money
in ways that create value and positive outcomes. Still, people are often not
sure how to change. They look to us to create strategies and detailed plans
to get them moving forward.

ACTIONS

The following actions help us gauge where people currently stand with regard
to the organization.

- Using change assessments to find out "lessons learned" from the past

- Conducting interviews, asking for opinions and ideas on how the
transformation should happen

- Developing change strategies and plans

LEADERSHIP ALIGNMENT

We often see a lack of cohesion among those who are responsible for making
decisions. There are plenty of studies describing how the best-run organizations
are more successful because the leadership team is united. In the recent economic
downturn, plain, old "bad management" led to the demise of many companies,
both large and small. We work with leadership so that they collaborate and
communicate together and act as an example for the rest of the organization.

ACTIONS

The following actions help decision-makers work more effectively together and
for their organization.

- Presiding over the leadership team to determine what the future organization
should look like

- Keeping leadership accountable to their commitments

COMMUNICATION STRATEGY

We find that people want to know what is going on in their organization. They do
not trust a traditional hierarchy, where information is controlled solely "from the
top." Ad hoc grapevines and gossip generate fear and keep people from getting
important work done. Every group or "stakeholder" must get consistent, clear
communication about company business, especially if something new is about
to happen.

ACTIONS

- Analyzing audiences which audiences need communication

- Creating communication plans and messages

- Designing appropriate communication vehicles

 

PROCESS IMPROVEMENT

Many times, people do not have an understanding of how their work fits
into the bigger picture or know how important it is to do everyday tasks
well. Asking people how they can improve their work environment is an
important question. We find that showing people how to implement their
own suggestions can significantly improve motivation and morale.

ACTIONS

- Evaluating if business processes fit current needs

- Developing new business processes

- Implementing the new processes

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“I served alongside Jean completing organization effectiveness (OE) projects within culturally diverse, geographically dispersed teams. Jean has the specialized ability to work with disparate input and synthesize the information into a cohesive whole. She works with a high degree of professionalism and typically delivers more than promised. Jean often played a central leadership role on the team, enabling us to deliver OE products that were thoughtful, culturally appropriate and high quality, suitable for delivery in world-class organizations.”

Deb Doel-Hammond
Manager, IT Human Resources
The Boeing Company